SHIPPING AND RETURN

 

Shipping Cost

The cost of shipping varies depending on the weight, the courier selected and any calculation on the volume made by the courier.

The company Zaino Rocco Srl allows the choice between three national (two for shipments up to 20Kg and one for massive shipments) and X International couriers OR the withdrawal in the company, without additional costs, of the goods.

In the case of payment on delivery, the Contract Expenses amount to € 3.50.

 

Delivery Time

Delivery times are calculated according to the buyer's area:

  • ITALY - 24/72H : The variation is due to the different times proposed by the various couriers based on the place of delivery (Peninsula, Islands, etc.).

  • EUROPE - X/XH

  • WORLD - X/XH

Customers' satisfaction is important for Zaino Rocco Srl, for this reason we try to be as fast and reliable as possible, not only in the order phase of the product on the site but also in the delivery phase. 

Delivery Methods

Zainoil.com guarantees an easy and pleasant shopping, also for what concerns the shipment! Your order will be processed by our logistics service in a safe and convenient way and will be delivered to the address indicated in the order form via Express Courier.

Right to withdraw

If you are a buyer, you can exercise the right of withdrawal, or decide to return the item to the seller without having to provide any reasons, within 14 calendar days of delivery (or delivery of the last item, in case of separate deliveries).

Articles excluded from the right of withdrawal

The right of withdrawal can be exercised in relation to any product purchased on backpackil.com with the exception of:

  • sealed articles which do not lend themselves to being returned for hygienic reasons or related to health protection and which have been opened after delivery or in the case of products which, after delivery, are inseparably mixed with other goods;
  • supply of alcoholic beverages, the price of which has been agreed upon at the time of conclusion of the contract of sale, whose delivery can take place only after thirty days and whose actual value depends on market fluctuations that can not be controlled by Zaino Rocco Srl;


How To Return An Item:

In the unlikely case you must return your items to us, please follow these steps.

Create an RMA (return merchandise autorization) 

1. Log On to Your Account, in your accounts page click on Order History And Details.

2. Find the Order with the product you wish to return, click the "+" sign and then Details.

3. Scroll down the page to the Product/s in this order and check the item/s you wish to return.

4. In the Merchandise Return section click on Make an RMA Slip.

5. In the next page select the number of parts you wish to return and give an explanation for the return and click Make an RMA slip.

 

Please Give US up to 24 hrs to review you RMA request.

Once we review the request we will update the status of your Merchandise Return you account. 

 

6. You can check the status of your return by logging in to your account and clicking on My Merchandise Returns.

7. Once the return is excepted your status will change to Waiting for package, at this time please ship the package to us.

Refund

If you purchase as a "consumer" and return within 14 days of delivery, you will be reimbursed the price paid for the item and shipping costs related to the most economical shipping method available when ordering. The expenses of the gift box and other services associated with your order will not be reimbursed in case of withdrawal.

If, on the other hand, you go beyond the deadline of 14 calendar days in accordance with the returns policy, the return is not guaranteed and will be assessed on the basis of the reasons for the request.

If the returned items show damage or signs of wear resulting from manipulation not necessary to establish the nature, characteristics and functioning of the same, the seller can withhold from the refund an amount corresponding to their decrease in value. We remind you that in case of withdrawal, the costs for returning the item (eg shipping and packing) are at your expense.

Refund Times

The refund of the price of the item for which the withdrawal was exercised and, where foreseen, of the shipping costs, is made within 14 days of receipt of your notice of withdrawal. The seller may withhold the refund until the receipt of the item or until you have provided proof of having returned it, whichever situation occurs first.

If you need further assistance,CONTACT US.